FAQ

1. Where are your bags made?

All Products pieces are handmade in Europe by skilled artisans.

2. What materials do you use?

We use natural Spanish leather and European hardware. Each item is crafted in small batches.

3. How long does shipping take?

Shipping time depends on your location:

  • Europe: 3–7 business days

  • UAE / USA: 7–14 business days

Tracking information is provided after your order is shipped.

4. Do you ship internationally?

Yes, we ship worldwide.

5. Can I return my order?

Yes. Unused items can be returned within 14 days of delivery.
Please contact us at info@oriaatelier.com to start a return.

6. Can I change or cancel my order?

Orders can be changed or canceled within 12 hours after purchase.
After this time, the order may already be processed.

7. Do you offer exchanges?

Yes, if the item is unused and in original condition.
Contact us to arrange an exchange.

8. What payment methods do you accept?

We accept major credit/debit cards, Shop Pay, and other secure payment options available at checkout.

10. How can I contact you?

Email us anytime at info@oriaatelier.com

11. Product Care

In order to take care of your bag and ensure its longevity, we recommend following these tips:

  • Protect your bag from moisture: this could cause irreversible damage to your bag.
  • Protect your bag from light and sources of heat, which can alter its color.
  • Avoid any contact with fatty substances, cosmetics, or perfumes: these can cause stains difficult to remove.
  • Avoid contact with abrasive materials that could scratch the leather and metal parts.
  • Remember to put your bag in its pouch when not using it. You can also stuff it with tissue paper to keep its shape.
  • Avoid rubbing with dark-colored clothing as much as possible to reduce the risk of color bleeding onto your bag.
  • All of our leathers are chosen with the greatest attention. We work with the best tanneries across Spain and Italy to offer the most elegant leathers. Irregularities present on the leather are not defects but simply a testament to its quality. 

  • All our leathers are waterproofed when they leave the tannery. However, to better protect your bag from the weather and other external aggressions, we strongly recommend waterproofing your bag again: once shortly after purchase, then approximately every six months.

    It is also important to use a quality waterproofing spray, suitable for both leather (grained and smooth) and suede or nubuck.

  • To better maintain your leather, we also advise regularly applying a transparent cleansing and moisturizing cream to your smooth or grained leather.

    In case of a small scratch or stain, a tinted cream can also help reduce this.

    Finally, you can use a bristle brush on your velvet calf leather to maintain its homogeneity and remove any impurities.